Print Version of Cantata Technology Web Page: www.cantata.com/applications/enterprisevoice/index.cfm
Enterprise business managers face the multi-pronged challenges of improving performance and service while reducing costs and complexity. At the same time, they must ensure that IT investments are based on industry standards to provide flexibility and compatibility with future investments.
One area enterprise business managers look to for addressing these challenges are communications applications that enhance employee productivity. Interactive voice applications (IVR) have long been used to augment employee productivity and customer service. These systems are going through a renaissance with the adoption of standards, such as VoiceXML and SALT, and automatic speech recognition technologies that great simplify and improve the user interface.
In addition to IVR, messaging systems of all types are growing in scope and sophistication as companies exploit their collaborative nature to aid employee communication and productivity.
Cantata provides a wide-range of media processing products for both IVR and messaging systems and applications, as well as support of a number of industry-leading partners who provide standards-based application platforms built on VoiceXML and SALT.
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